CUSTOMER SUPPORT Q&A
The information below will help you navigate specific customer situations regarding your purchase. If you have further questions not addressed here, please contact info@volleyballdietitian.com and put the product title in the subject line. You will receive a reply within 3 business days.
Please note: exceptions to the below information and your purchase contract cannot be made. Thank you in advance for respecting the time, energy, expertise, and intellectual property provided.
FREQUENTLY ASKED QUESTIONS
“Life happened, and I haven’t been able to put the time into this that I planned.”
That’s OK! I specifically designed the lessons to be short and action-forward so if you fall behind a week or two, it shouldn't take you too long to watch the lessons to catch up. You can also use the Kajabi app and watch or listen to the lessons on the go if you need! You get lifetime access(as long as the program exists) to the lessons and can download the resources, so you can refer to them beyond our 12 weeks. Access to me directly within the private community lasts for 4 mths (1 mth after we complete the lessons), so you can adjust plans and get further feedback until then. Take the time you need to get caught up on life, then come back to this work when you can. I’ll be here to support you along the way.
See Refund Policy below.
"How do I manage my payment information?"
To view or update your payment details:
- Login to your course portal
- Click on your profile photo in the top right corner
- Select "Settings"
- Access your billing and payment plan information
Here you can:
- Update your credit card information
- View remaining payments
- Check payment schedule
REFUND POLICY AND MONEY-BACK GUARANTEE
Due to the digital nature of the course material and access to all contents, refunds are only available through our implementation guarantee program.
To qualify for the implementation guarantee, you must:
• Complete all assigned coursework with proof of completion, including:
+ All workbook assignments
+ Coaching lessons attendance
+ Completion of all action steps
• Demonstrate application of course concepts, fuelling and hydration plans.
• Submit your refund request within one week after completion of the program.
• Provide evidence that the program did not yield results equivalent to its cost
Please Note:
- All refund decisions are at the Company's sole discretion
- Refunds, if granted, will be less any external fees
- No refunds will be considered after the allotted time frame to request money back has passed
- For the full client contract and policies, please refer to the bottom of this page. No exceptions will be made to the contract and policies
PAYMENT PLAN INFORMATION
If you have selected the payment plan, it is your responsibility to read and understand the details of your payment plan and maintain those payments as per the legal contract you agreed to upon joining.
Key Payment Details:
- Payments process automatically using the payment method provided at checkout
- Payments occur on the same day of the month as your initial purchase
- New payment methods must be added at least 24 hours before the next scheduled payment
- If a payment is declined, you will lose access to program content until your account is restored to good standing
- This is not a membership, and payment plans cannot be canceled
Important: Failure to make a payment does not absolve you of the responsibility to make that payment. Failure to make a payment may result in legal action or use of a collections agency at the discretion of Kelsey Clarke Nutrition.
Complete Terms & Conditions
GROUP PROGRAM CLIENT SERVICE AGREEMENT - Please read in full.
Volleyball Nutrition Academy (Founding group client agreement)
Kelsey Clarke Nutrition
This Group Program Agreement (hereinafter referred to as the “Agreement”) dated Sept. 10, 2026 (hereinafter referred to as the “Effective Date”), made by and between Kelsey Clarke Nutrition (hereinafter known as the “Company”) and the client name at checkout (hereinafter referred to as the “Client”). Together, the Company and the Client are collectively referred to herein as the “Parties”.
WHEREAS, the Company provides sport nutrition coaching (“Services”); and
WHEREAS, the Client wishes to retain the Company and accepts the terms of the Agreement as set forth herein for the Company to provide such Services.
NOW THEREFORE, in consideration of the mutual covenants stated herein, the Parties agree as follows:
FOUNDING COHORT ONLY (Sept 2026) - TESTIMONIAL REQUIREMENT:
As part of your participation in this discounted FOUNDERS cohort you will be required to complete:
1. A brief feedback survey issued by the company during the weeks of the program
2. A testimonial of your experience in your own words, that can be used for the purposes of marketing and promoting future cohorts of the program
1. DESCRIPTION OF SERVICES
The Company agrees to provide coaching for Volleyball Nutrition Academy (hereinafter referred to as the “Program”). The Program includes:
- 3 Months of live coaching with 12 weekly video lessons - guiding you through the ELITE Fuel Framework Modules
- Q&A time built into the end of each live lesson for guidance, clear-action steps and feedback on your personal fuelling and hydration plans with Kelsey
- Your own digital workbook to fill out as we go through the lessons with clear action-steps
- 10+ support resources to walk you through every step of the process
- Full digital fillable weekly meal planner, guide and recipes
- Tournament fuelling template plan
- Downloadable grocery, meal and snack guides
- Pocket fuelling coach custom GPT link and access (may be subject to future updates)
- The entire 35-page Weekly Fuelling System downloadable PDF
- Access to a private community on Kajabi education hosting platform with access to Kelsey for group messaging support, feedback, and accountability each week.
- Access to the materials as long as Volleyball Nutrition Academy exists (lessons, workbook, resources)
If applicable based on spots availability on first-buy-first-serve basis: Pay-in-full Bonus: 1:1 video call with me!
The Program runs for 12 weeks and begins on September 21st, 2026 and ends on Dec 7th, 2026. You will be able to download the workbook and all the resources throughout the course and afterwards, however, access to the community forum for support ends one month after the conclusion of the program.
2. DISCLAIMER
The Client understands that the Company is a Sport Nutrition Coach.
The company and any products or services associated with the company are for informational and educational purposes only. Even though Kelsey Clarke holds the credential of Registered Dietitian, she is providing this program under the scope of a sports nutrition coach. Purchasing this service from the company does not establish a direct client - dietitian relationship. Although Kelsey holds the credential of Registered dietitian in British Columbia, the client understands that the Company is not acting as the Client's dietitian and therefore won't be offering any diagnosis, recommendations or guidance that only the Client's licensed medical professional could provide to him/her. The client needs to discuss and clear any and all changes to your lifestyle, food intake, exercise regimen, or medical treatment with your physician and or registered dietitian before implementing changes or habits suggested by us. We do not diagnose, treat, or provide medical nutrition therapy within the program. You must discuss any and all changes to your diet, exercise regimen, supplements, medications, or lifestyle with your physician or qualified medical professional before implementing any suggested or offered changes, additions, or alterations to your lifestyle. Our Content is for informational and educational purposes only, and is based on our personal experience and expertise. Our Content is not meant as a substitute for professional advice.
Further, the Company has not promised, nor shall they be obligated to: (1) act as a therapist by providing psychological counseling, psychoanalysis or behavioral therapy, (2) assist anyone with a serious medical condition to resolve, manage, or improve that medical condition, and/or (3) assist anyone not under the care of a physician or medical professional while implementing healthy changes in their life.
3. EXPECTATIONS
The Company requests the Client to:
- Be respectful and on-time (as best as possible) when attending lessons live, be present and participate with Kelsey and the small group
- Commit to the full 12 weeks of lessons, course material and process in order to see transformation
- Bring forward any honest questions, concerns, issues to Kelsey directly either in the private community or by email: info@volleyballdietitian.com
- If applicable: For bonus 1:1 appointments: reschedule with 24 hours notice if unable to attend
4. TERM
The Program is 12 weeks long and begins on September 21, 2026 (the “Term”). The Client understands that the Parties do not maintain the same relationship after the end of the Program. If the Parties choose to continue their relationship in any way, a separate and distinct agreement will be entered into and agreed upon.
5. TERMINATION
The Company is committed to providing the Client with a positive experience in the Program. By agreeing to and signing the Agreement, the Client understands that the Company may, in its sole discretion, terminate the Agreement and limit, suspend, and/or terminate the Client’s participation in the Program without a refund or forgiveness of monthly payments if the Client becomes disruptive or violates any term of the Agreement.
If the Client chooses to terminate the Agreement at any time, no refunds will be issued unless further discussed with the company and agreed upon by both parties.
6. PAYMENT
The total price of the (Case-Study group only) Program is 1 payment of $997 CAD or 3-monthly payments of $370 CAD for a total of $1110 CAD. The Client shall pay $997 CAD via [INSERT PAYMENT METHOD, ie., credit card, PayPal, invoice, etc.] prior to September 21st, 2026 (start date of the program).
IF THE CLIENT CHOOSES A PAYMENT PLAN OPTION:
Payment 1: $370 due day of program sign-up and prior to September 21, 2026 (at time of agreeing to SERVICE AGREEMENT)
Payment 2: $370 due October 21, 2026
Payment 3: $370 due November 21, 2026
Total amount due: $1110 CAD
7. GUARANTEE AND REFUND POLICY
Implementation Guarantee
Kelsey Clarke Nutrition offers the following limited guarantee to participants enrolled in Volleyball Nutrition Academy:
Eligibility: A refund request under this guarantee will only be considered if the participant meets all of the following criteria by the end of the Program:
- a) Completed 100% of the Program's video lessons, as tracked by the course platform; b) Submit the completed workbook with all action-steps; c) Implemented their fuelling and hydration plans, incorporated coach’s feedback and participated in the weekly community check-in’s as part of their accountability throughout the program.
Claim Window: Refund requests must be submitted in writing to info@volleyballdietitian.com within 7 days of the Program's official end date. Requests submitted after this window will not be considered.
Verification: Upon receiving a request, we will review our internal records (lesson completion, workbook completion, proof of fuelling and hydration plan implementation and community participation) to confirm eligibility. We will respond within 5 business days with a determination.
Outcome:
- If eligibility criteria are met and no improvement in performance is demonstrated, a full refund will be issued to the original payment method within 10 business days of approval.
- If eligibility criteria are not met, the participant is not entitled to a refund under this guarantee. At our discretion, we may offer alternative accommodations (e.g., a program extension or supplementary coaching call) in place of a refund.
Scope: This guarantee applies solely to the criteria above and does not constitute a warranty of any specific medical, physiological, or health outcome. "Improvement in performance" refers to measurable changes participants track and report themselves (e.g., energy levels, recovery, training capacity) and is assessed based on program engagement, not diagnosed or verified as a clinical outcome. This guarantee supersedes the general no-refund policy outlined in the paragraph below solely for claims meeting the criteria above; all other purchases remain non-refundable as stated in that paragraph.
Non-Transferable: This guarantee is extended to the original purchaser only and is non-transferable.
General Refund policy:
The Client is responsible for the full payment,1 payment of $997 CAD or 3-monthly payments of $370 CAD for a total of $1110 CAD - whichever the client chose at time of check-out, regardless of whether the Client completes or participates fully in the Program. Unfortunately due to the nature of the program and access to materials, no refunds will be issued once the Program begins.
No Chargebacks
The Client will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or to the Client’s credit card and/or form of payment for any reason whatsoever related to the Program. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.
8. CONFIDENTIALITY
The Agreement is considered a mutual non-disclosure agreement. Both Parties agree not to disclose, reveal or make use of any information learned by either party throughout the Term of the Program (“Confidential Information”). Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by it in safeguarding its own Confidential Information. The obligation of the Parties hereunder to hold the information confidential does not apply to information that is subsequently acquired by either Party from a third party who has a bona fide right to make such information available without restriction. Both Parties agree that any and all Confidential Information learned as of the Effective Date shall survive the termination, revocation, or expiration of the Agreement.
Notwithstanding anything in the foregoing, in the event that the Client is required by law to disclose any of the Confidential Information, the Client will (i) provide the Company with prompt notice of such requirement prior to the disclosure, and (ii) give the Company all available information and assistance to enable the Company to take the measures appropriate to protect the Confidential Information from disclosure.
9. NON-DISCLOSURE OF COMPANY MATERIALS
Material given to the Client in the course of the Program is proprietary, copyrighted and developed specifically for and by the Company. The Client agrees that such proprietary material is solely for the Client’s own personal use. Any disclosure to a third party is strictly prohibited.
The Company’s Program is copyrighted and the original materials that have been provided to the Client are for the Client's individual use only and are granted as a single-user license. The Client is not authorized to re-sell, share, or use for profit any of the Company’s intellectual property. All intellectual property, including the Company’s copyrighted program and/or course materials, shall remain the sole property of the Company. No license to sell or distribute the Company’s materials is granted nor implied.
Further, by signing below, the Client agrees that if the Client violates, or displays any likelihood of violating, any of the Client’s agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations. 10. INDEMNIFICATION
Client agrees to indemnify and hold harmless the Company, its affiliates, officers, directors, agents, employees, representatives, successors, independent contractors, and assigns from all direct and third party claims, demands, losses, causes of action, damages, lawsuits, expenses, fees, including attorneys’ fees, costs, and judgments that may be asserted against the Company, by any third parties that result from the errors, negligence, acts, and/or omissions of the Client and/or the Company.
11. DISPUTE RESOLUTION AND GOVERNING LAW
This Agreement and the relationship between the parties shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
In the event of any dispute, claim, or controversy arising out of or relating to this Agreement, the parties agree to first attempt to resolve the issue informally through good-faith negotiations within thirty (30) days of written notice. If informal negotiation fails, the parties agree that the dispute shall be submitted to and uniquely resolved by the British Columbia Civil Resolution Tribunal (CRT). The parties expressly consent to the exclusive jurisdiction of the CRT and agree to participate in its online dispute resolution process. No damages excluded by or in excess of any damage limitations set forth in this Agreement shall be awarded.
12. APPLICABLE LAW + VENUE
This Agreement shall be governed by the laws of the province of British Columbia. Any action brought by any party arising out of or from these Terms shall be brought within British Columbia, City of Vancouver.
13. ENTIRE AGREEMENT; AMENDMENT; HEADINGS
The Agreement constitutes the entire agreement between the Parties with respect to their relationship, and supersedes all prior oral or written agreements, understandings and representations to the extent that they relate in any way to the subject matter hereof. Neither course of performance, nor course of dealing, nor usage of trade, shall be used to qualify, explain, supplement or otherwise modify any of the provisions of this Agreement. No amendment of, or any consent with respect to, any provision of this Agreement shall bind either party unless set forth by writing, specifying such waiver, consent, or amendment, signed by both parties.
The headings of Sections in the Agreement are provided for convenience only and shall not affect its construction or interpretation.
14. COUNTERPARTS
The Agreement may be executed in one or more counterparts (including by means of mail or electronic mail/e-mail via PDF), each of which shall be deemed an original, but all of which together will constitute one and the same instrument.
15. SEVERABILITY
The provisions of the Agreement shall be deemed severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision hereof. If any Section, subsection, sentence, or clause of the Agreement shall be adjudged illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on the Agreement as a whole or on any Section, subsection, sentence, or clause hereof not expressly so adjudged.
16. WAIVER
The waiver or failure of the Company to exercise waiver in any respect, for any right provided herein, shall not be deemed a waiver of any further right pursuant to the Agreement.
17. NO ASSIGNMENT
The Agreement may not be assigned by either of the Parties without the express, written consent in advance of the other Party.
18. FORCE MAJEURE
In the event that any cause beyond the reasonable control of either of the Parties, including, but not limited to: acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under the Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
19. NO RESULTS GUARANTEES, WARRANTIES OR REPRESENTATIONS
The Client understands and agrees that the Client is 100% entirely responsible for their progress and results experienced from the Program. The Company will help guide and support the Client, but the Client’s participation in, and dedication to, the Program is one of many vital elements to the Program’s success.
The Company has not and does not make any results warranties, guarantees, or representations, verbally or in writing, regarding the Client’s performance, results, income, revenue, or success. The Client understands that due to the nature of the Program, the results experienced by each Client may vary.
Please review the implementation guarantee details and refund policy in section 7.
20. PHOTOGRAPH AND TESTIMONIAL RELEASE
The Client grants the Coach the right, title and interest to share any and all communications, wins, screenshots of communications, or testimonials in connection with the Client's participation in the Program for the purposes of promoting and marketing the Program across social media, advertisements, the Coach’s website, and to the Coach’s future clients. The Client understands that s/he will not receive any compensation for use of their likeness, testimonial, or image. The Coach will make all reasonable efforts to conceal the identity of the Client, unless otherwise granted permission by the Client to share their name or identifying information.
BY CHECKING THE CORRESPONDING BOX AT CHECKOUT, I HEREBY CERTIFY THAT I, THE CLIENT, HAVE READ AND AGREED TO THE AGREEMENT AS STATED ABOVE.
[END OF AGREEMENT]
